Shipping & Delivery Policy
Contents
01 Delivery Timelines
Estimated delivery timelines are displayed at checkout and in your order confirmation. Actual timelines may vary depending on the Seller's location, product availability, logistics partner, and your delivery pincode.
Multiple products in one order may be shipped separately.
02 Logistics and Charges
Deliveries are handled by independent Goods Transport Agencies (GTAs) engaged by Argo Navis. GT Charges (delivery fees) are collected by Argo Navis on behalf of the GTA and shown transparently at checkout.
The GTA issues a Consignment Note that governs carriage in addition to this Policy. Delivery charges may vary by product value, weight, distance, and location.
03 Risk and Title Transfer
- Where Argo Navis is the Seller of Record: Title in the product passes to you upon dispatch. Risk transfers on successful delivery confirmation by the logistics partner.
- Where Third-Party Sellers are involved: Title and risk transfer as per the Seller's terms, communicated on the product page.
04 Delivery Claims
Any claim of non-receipt or non-delivery must be raised within 5 days of the delivery date shown on Argo Navis.
After this period, the order will be treated as delivered and complete, and no refund/claim will be accepted.
05 Failed Deliveries
Delivery may fail due to an incorrect or incomplete address, repeated unavailability of the customer, or refusal to accept delivery. In such cases, the order may be cancelled and logistics costs may be deducted from any refund (if applicable).
06 Restricted or Unserviceable Locations
Delivery may not be available in certain remote or restricted locations. You will be notified at checkout if your pin code is not serviceable.
07 Delays and Force Majeure
Argo Navis and its logistics partners are not liable for delays caused by natural events, strikes, lockdowns, traffic restrictions, or other circumstances beyond reasonable control.
08 Order Tracking and Notifications
Customers can track orders in real time through the Argo Navis app or website. Email, SMS, or app notifications will be sent at major stages: order confirmation, dispatch, out-for-delivery, and delivery completion.
09 Partial Shipments and Multiple Sellers
Where an order includes items from different sellers or warehouses, products may be shipped separately. Shipping charges (if any) will be applied and displayed transparently at checkout.
10 Customer Responsibilities
You are responsible for:
- Providing accurate and complete delivery details at checkout.
- Being available to accept delivery within the estimated window.
- Inspecting the package at delivery and reporting any issues immediately.
11 Serviceability — India Only
Argo Navis currently delivers products only within India. Orders placed for delivery outside India will not be accepted.
12 Damaged or Tampered Packages
If the package appears damaged, tampered with, or open at the time of delivery, you should refuse acceptance and notify Argo Navis immediately through the Help Centre. Refunds/replacements will be processed as per the Returns & Refunds Policy.
13 Special Handling Items
Certain oversized, heavy, or restricted items may have additional delivery requirements, timelines, or charges. These will be clearly mentioned on the product page before checkout.